This Statement applies to any person for whom we currently hold, or may in the future collect, personal information. 

We collect personal information from a variety of people who interact with our Websites, including but not limited to our members, participants, clients and their personnel, registered Website users, subcontractors, suppliers and agents who perform services on our behalf, and from prospective and current employees.

Personal information 

This Statement applies to personal information. In broad terms, “personal information” is information that is personally identifiable, such as a person’s first and last name, mailing address, email address, billing information, telephone numbers and/or other online contact information. 

Personal information can also include data that is usually non-personally identifiable on its own, such as location data or IP addresses, data about personal attributes or online identifiers such as workplace or organisation name, but that taken with other data or information, may identify a person either directly or indirectly. 

The personal information we may collect and hold about you may include: 

a) contact information; 

b) gender and/or preferred pronouns; 

c) tax file numbers and ABN; 

d) marketing preferences; 

e) insurance information; 

f) banking details; and 

g) any other personal information required to provide the product or service to you.

Sensitive information 

Our general practice is not to collect sensitive information about you unless it is needed for the purposes of providing services to you or obtaining services from you. For your understanding, “sensitive information” may include information relating to a person’s racial or ethnic origin, religious beliefs or affiliations, political opinions, philosophical beliefs, health or genetic information, sexual preference, membership of professional or trade associations or unions or criminal record. 

However, if sensitive information is collected, it will only be as a result of its voluntary provision by users with their informed consent. 

If you voluntarily provide  information to us through  the Websites, including sensitive information, by doing so you are providing consent for us to collect, store and use that information for the primary purpose for which it was collected.

We take reasonable steps to use personal information for the primary purpose for which we collect it. The primary purpose for which information is collected varies, depending on the particular service being provided, which may include membership and advisory services, advocacy, touring services and community engagement. A full range of the services we offer can be found at our Websites. 

Personal information may also be used by us for secondary purposes, including where:

a) you have consented to us using your personal information for that secondary purpose; 

b) that use is within your reasonable expectations as to how we might use your personal information; 

c) that secondary purpose is related to the primary purpose of collection;

it is required or authorised by law, including where it is reasonably necessary to prevent or lessen a serious threat to an individual’s life, health or safety, for law enforcement purposes, or for the protection of public revenue.

In the case of prospective employees, for example, the primary purpose for which the information is collected is to assess the individual's suitability for employment. 

We may also, by way of further example, collect and use your personal information: 

a) to keep record of transactions to assist in future enquiries and enhance our customer relationship with you; 

b) for service delivery purposes (including membership, conference or user registration); 

c) to provide you with updates and alerts that are relevant to you or your business; and 

d) where you have opted in to receiving such marketing communications:

i. to send you offers and promotional material; or 

ii. to invite you to events. 

Our usual approach to collecting personal information is to collect it directly from you when you visit our Websites, apply for membership or employment via our Websites, submit touring information via our Websites, register for our events and through other ways in which you interact with our Websites. 

We may also collect personal information in other ways, including by optional, voluntary submissions of information which may include: 

a) as a result of registration for events; 

b) through marketing and business development events and activities; 

c) from our subcontractors and agents; 

d) from government bodies (such as the Queensland Government); 

e) through referrals from individuals or other entities; through subscribing to and interacting with our digital newsletter; and

f) from forms such as our stakeholder feedback forms or surveys. 

We also collect data via automatic processes when users visit or access our Websites or our other online platforms. We generally collect non-personally identifiable information in these processes, but sometimes personal information may be collected. For example:

a) We use cookies and other tracking technologies to track user activity and engagement with our services, and to record information about Website traffic, Website usage and Website user activity and preferences; 

b) We may track activity relating to your interactions with our direct mail communications; and 

c) We may track activity relating to your interactions with links contained on our Websites. 

Some cookies may be associated with personal information about you and some may not. Wherever possible, we anonymise and pseudonymise the information we collect via cookies or other tracking technologies. 

We may also obtain information from third party sources. We may use analytics tools and other third party technologies to collect non-personally identifiable information in the form of various usage and user metrics when you use or access our Websites or other services. For example, we use Google Analytics features to collect data about traffic to our Websites using tracking technologies. The information that is collected by Google Analytics for us is not personally identifiable, and is pseudonymous or aggregated data that does not identify any individual user.

You can read more about how Google uses data.

Third party analytics companies may combine the information collected for us with other information they have independently collected, but we take care to ensure that the information collected for us is pseudonymous or anonymous so that users cannot be identified when the information is combined. 

We take measures, including the implementation and maintenance of physical, electronic and managerial procedures, in an effort to assure the security, integrity and accuracy of all personal information that we collect and to protect your personal information from misuse, loss, unauthorised access, modification or unauthorised disclosure, such as by: 

a) implementing procedures for identifying and managing privacy risks at each stage of the information lifecycle, including collection, use, disclosure, storage, destruction or de-identification; 

b) implementing security systems for protecting personal information from misuse, interference and loss from unauthorised access, modification or disclosure; 

c) implementing mechanisms to ensure any agents or contractors who deal with us comply with the QPPs; and 

d) in limited circumstances, allowing individuals the option of not identifying themselves, or using a pseudonym, when dealing with us (for example, when making a general enquiry with us). 

We will take reasonable steps to destroy or permanently de-identify personal information if that information is no longer needed for the purposes for which we are authorised to use it.

However, if you would like to obtain a service from us (for example, applying for membership or obtaining touring assistance), we will need your personal information in most instances in order to provide you with that service. 

Generally, personal information will not be disclosed to individuals or organisations outside of AQ without your prior consent. However, personal information may be disclosed in the circumstances described in this Section. 

When we do disclose information to third parties, we use non-personally identifiable information wherever possible and we require third parties to only collect and use personal information in accordance with this Privacy Statement and for no purpose other than providing us with agreed services. 

Those third parties may include: 

a) our suppliers and partners; 

b) government bodies and regulators (including for mandatory reporting purposes); 

c) business support service providers; 

d) any other third party we deem necessary in connection with providing you with our services; 

e) other members and the general public who make use of our Websites, including venue profiles and contact lists; or 

f) if required or authorised by law, including where the disclosure is reasonably necessary to prevent or lessen a serious threat to an individual’s life, health or safety, for law enforcement purposes, or for the protection of public revenue.

We may disclose personal information outside of Australia to our third party service providers for the purposes of storing such information, including providers located in the United States (such as Google).

Google has its own Privacy Policy and may disclose your personal information in accordance with its policy. For further information about how Google protects your personal information, please consider Google Privacy Policy available at: Privacy Policy – Privacy & Terms – Google.

When you provide your personal information to us, you consent to the disclosure of your information outside of Australia for this purpose. We will take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the QPPs and this Privacy Statement.

Other than, as set out above, we do not disclose personal information outside of Australia.

Administrative access to personal information and correcting personal information 

It is important that the information we hold about you is up-to-date. You should contact us if your personal information changes.

a) You may request access to the personal information held by us or ask us for your personal information to be corrected by using the contact details in this section.

b) We will grant you access to your personal information as soon as possible unless there is a good reason not to

 In keeping with our commitment to protect the privacy of personal information, we may not disclose personal information to you without proof of identity. 

Please note that, in some circumstances, personal information may not be suitable for release through an administrative access arrangement. Where administrative access is considered inappropriate, or where access is sought in relation to non-personal information, you may request access by lodging a formal application under the Right to Information Act 2009(RTI Act).

For further information about how to access personal/non-personal information under the RTI Act, please consider How do I access information? via the Department of Education and Arts.

Complaints 

If you believe AQ or its service provider, Topology, has breached your privacy or mismanaged your personal information, you can make a privacy complaint by emailing privacy@qed.qld.gov.au.

To make a privacy complaint about an act or practice of AQ in relation to your own personal information or on behalf of another person (subject to a valid authority being provided) you must:

• provide the privacy complaint in writing to a department employee;
• state an address to which the department may respond to the complaint;
• give particulars of the act or practice that is the subject of the complaint; and   
• make the complaint within 12 months after the complainant became aware of the act or practice that is the subject of the complaint.

Provisions about the mandatory notification of eligible data breaches will be implemented and enforced by AQ in accordance with Chapter 3A of the Information Privacy Act 2009 . You can find more information in our Privacy date breach and complaints procedure. 

Who to contact 

A person may make a complaint or request to access or correct personal information about them held by us. Such a request must be made in writing to: 

Christa Powell

Creative Director

Topology Inc

PO Box 425 The Gap Qld 4061 

christa@topologymusic.com

Any emails you may send will be treated as a public record and retained in accordance with the Public Records Act 2023(Qld) and any other relevant legislation.

We may update, modify or remove this Statement at any time without prior notice. Any changes to the Privacy Statement will be published on our Websites. 

This Statement is effective from October 2026. If you have any comments on the Statement, please contact us via the contact details provided in this Statement.